Support

Help with the ProxysVPN service and apps.

Updated September 28, 2026

Tell us the email or Telegram account you signed up with. Support never needs your password, confirmation codes or card details, so do not send them.

Delete your account

• Open the account deletion page and sign in with the account you want to delete.
• If the page does not offer deletion for your account, write to support from the same email or Telegram account, and a person will delete it for you.
• Deletion removes the account, its devices and the data linked to it. It cannot be undone, and any remaining balance or paid period is lost.
• An email account and a Telegram account can be two separate accounts. If you have both, delete each of them.
• Deleting the app from a device does not delete the account.

Common questions

How do I connect a device?

Sign in at proxysvpn.com or open the Telegram bot @proxysvpn_bot, add a device and follow the steps shown for your platform. Step-by-step setup guides cover each system.

The VPN is on, but sites do not open

Try another location in the app and check that the internet works with the VPN turned off. If it still fails, write to support with your device and system version, the app you use, the location you chose and roughly when the problem started.

Payments and refunds

The ProxysVPN apps have no in-app purchases. For a question about a payment you have made, or a refund, write to support with the date and amount of the payment. The refund rules are in the Terms.

Privacy and data requests

How we handle data is described in Privacy. To ask what data is linked to your account, write to support or to hello@wata.fast.